You will be surprised how far
we'll go for you !

  Date : As per scheduled for In-House Training
Duration : 2 Days
Time : 9.00am – 5.00pm
Venue : At Client's Premises

Special Promotion : Promotion Package for BSC Consulting Services
TrainerChoong Ewe Lee                   
  Introduction :  
  The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.

  Who Must Attend :  
This Training Workshop is specially designed for Managers, Section Heads or Executives from the respective departments who are required to BUILD & USE the Balanced Scorecard effectively, and incorporate them into their daily work activities.

  What is So Special about this Training ?  
  •    We have proven Balanced Scorecard System that work for our clients.
•    We have Balanced Scorecard that would link directly to the Bonus & Salary Increment Calculation via PAR

  Training Objectives :  

By the end of the training, participants will be able to:

•    Explain the “What” & “Why” of Balanced Scorecard.
•    Measure Business/Operational Strategy based on the four (4) Business Perspective (as per Financial,
     Customer, Internal Business Process and Learning & Growth)
•    Build & Use their Departmental/Personal Balanced Scorecard.

  Training Contents :  

Concept of Balanced Scorecard :

•    What & Why of Balanced Scorecard ?
•    Balanced Scorecard vs KPI
•    Success Story : Results of Balanced Scorecard


3 Key Principle of Balanced Scorecard :

•    Cause & Effect Relationships
•    Performance Drivers (Lag Indicator vs Lead Indicator)
•    Linkage to Financial


Measuring Business Strategy :
•    Financial Perspective
•    Customer Perspective
•    Internal Business Process Perspective
•    Learning & Growth Perspective

Financial Perspective :

•    Link Financial Objective to Business Strategy
     (Growth, Sustain & Harvest)
•    3 Financial Themes that Drive Business Strategy
     (Revenue Growth, Cost Reduction & Asset Utilization)
•    Case Study : Financial Scorecard Development

Customer Perspective :
•    Customer Core Measurement (Market Share & Customer Retention/Acquisition/Satisfaction/Profitability)
•    Value of Proposition
     (Product Attributes, Image & Relationship)
•    Case Study : Customer Scorecard Development


Internal Business Process Perspective :

•    The Internal-Business-Process Value Chain
     (Innovation, Operations & Post-Sales Service)
•    Link Internal Business Process to Customer Perspective
•    Case Study : Internal Process Scorecard Development


Learning & Growth Perspective :

•    Employee Capabilities
     (Employee Satisfaction/Retention/Productivity)    
•    Information System Capabilities
     (Technology Infrastructure)
•    Motivation, Empowerment & Alignment
     (Measure of Suggestions, Improvement & Organ. Alignment)
•    Case Study : Learning & Growth Scorecard Development

Building Balanced Scorecard :
Step 1 : Business Strategic Map
Step 2 : Outcome Measures
Step 3 : Target Setting
Step 4 : Scorecard Owner
Step 5 : Strategic Initiative (Action Plan)

  Methodology :  

Group/individual exercises, group/class facilitation and lecture will be used to ensure the participants understand the concept/principle of Balanced Scorecard. The real-life cases related their respective departments on Balanced Scorecard development & Scorecard setting will be given to the respective participants to ensure their competencies are built & developed.

  Contact Us :  
  For more information, kindly contact :
Brain Performance Consultants Sdn Bhd (853925-W)
Contact Person :  Choong (012-295 2848)
Tel :                         603-5622 1885
Email :          

Notes :
This Training Programme is SBL Claimable *Subject to PSMB conditions.