You will be surprised how far
we'll go for you !

(by Choong Ewe Lee)


This is a listed MNC in Bursa Malaysia who has been implementing KPI for the last 3 years. While the MD, Alex Khor met up with me, he commented that “A lot of my friends have highly valued KPI. However, I don’t think it work for me!”

Out of the curiosity, we have volunteered ourselves to explore his current KPI Management System. After our KPI consulting analysis, without our surprise, we have discovered the below:

  •    Majority of their KPIs were not directly linked to “Business Performance”.
•    Majority of their KPIs were not Opportunities/ Problem Oriented to solve their current Business/ Operation
•    Majority of their KPIs set were “Activities” based, instead of “Results” based.
•    Some KPIs set were not trackable, except those Revenue related KPI.
With this, we had spent just several consulting mandays with their HODs of the 10 key Divisions by tidying back their KPIs. And, the KPIs are also being linked to the Business Plan & Annual Budget set.
  After this project, we are really proud to get this remark from Alex Khor, “After so many years of implementing KPI, I only know how it works now!” What has recalled me of what Alex Khor had said, “KPI will lose its value, if it fails to reflect Business Performance!”  
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